fledonfoot wrote:
Basic story is a 6'8" 280lb meathead brought in 2008 a Cadillac CTS for an oil change. With no history of us ever working on the car or having any kind of relationship with the guy ever before.
To a Toyota
no less.
Car has aftermarket alarm, several accessories and 20"
amongst a bunch of other shit. We pull the car in, drain the oil, find out we don't have the right filter in stock for the car and send a parts guy up the street to the local GM
to get a filter. I go out to the guy, let him know it'll be a few extra minutes while we run up to get the filter and he starts with the obviously over-dramatic incredulous behavior. I try to calm him down, and crack a joke about how many Caddy's we work on every day as a Toyota service department, and head back to my desk.
20 minutes later we've got oil back in the car and I start closing out the paperwork. Didn't even bother with any upsells because it's an off market car for us and not really something I want to get involved in trying to make money on, given his attitude and only 30 minutes before I'm supposed to leave for the day. Car generally had OK brakes and tires and no visible safety issues.
Car doesn't start.
It's either got a weird alarm issue or a fuel pump issue at startup. We spend a good 20 minutes with the car trying to get it started, and strike out with all the quick tricks. I go out to the guy, ask him if there's a trick I need to know about with his aftermarket equipment and he stands up and comes towards me asking what I'm talking about and starting with the whole meathead dominating persona schtick. I immediately turn around, head back to the shop and we spend a few more minutes before we're able to get it started by dumping tons of 2+2 into the intake while we crank it.
It's a fuel issue.
I go back around to get the customer, let him know it looks like his issue is fuel related. He reaches out for me to grab me by the shoulder and shove me into the corner of the room and start with the intimidation shit. I dodge, but end up backing myself against a wall. Not very comfortable with the situation. He starts with the meathead schtick again starts screaming that I'm trying to scam him and that "I don't take that shit from anybody and you're going to regret fucking with me".
My anxiety is on full bore and i'm starting to have a panic attack. I ask him to back up so we can figure this out. He's still screaming about things. I tell him he needs to back up or I'm going to call the cops and pull out my phone. Thankfully some random customer said something to him to distract him and I was able to slip away. I made the call, a service manager came over and they basically had a screaming match for another few minutes.
I just wanted to
out of the situation. I just wanted him out of there, for me to go home and have a few beers and just get on with things. He was asked to leave and not come back.
s. 
I just need to remind myself of that and handle shit. Looks to be a solo Christmas dinner effort, lol.
