DFD

Detroit wrote: ↑Fri Aug 06, 2021 7:32 am

CaleDeRoo wrote: ↑Thu Aug 05, 2021 8:04 pm
I was in NC. Vroom told me the driver was going to call and schedule a time to pick up, which I was going to schedule for when my dad was home. Instead I got a call from the drive that he picked the truck up and was on his way to auction.

Ahhhh...the driver.

Vroom gives drives zero information to the driver for pick-up. It was the only issue I had with the process. They gave me a window of a week, I got a call from a number I didn't recognize (was a NJ area code) on a Thursday that didn't leave a voicemail. Friday came and went, I called vroom and they said the driver attempted pickup on Friday and I wasn't there so they bailed and dropped "the ticket" whatever that is. I asked why they didn't call and they said they called on Thursday.
Only call I got on Thursday was the NJ number that didn't leave a voicemail.

So they said they'd find another driver and they did on the next Tuesday and that guy was chill. To avoid I asked him if I could bring the Jeep to him (he was 15in away) and he liked that. All he knew was he was taking "a vehicle to Manheim in Chicago", he had a bunch of cars, mine was the only one with a vroom paper in the window, my guess is he does runs of dealer auction cars to Chicago and vroom just taps into that. He gave me a bill of lading, I emailed it to vroom, and had a check the next day.

Vroom asked me what they could improve, the pick up and driver interaction could be improved big time.

CaleDeRoo wrote: ↑Fri Aug 06, 2021 8:41 am

Detroit wrote: ↑Fri Aug 06, 2021 7:32 am
Ahhhh...the driver.

Vroom gives drives zero information to the driver for pick-up. It was the only issue I had with the process. They gave me a window of a week, I got a call from a number I didn't recognize (was a NJ area code) on a Thursday that didn't leave a voicemail. Friday came and went, I called vroom and they said the driver attempted pickup on Friday and I wasn't there so they bailed and dropped "the ticket" whatever that is. I asked why they didn't call and they said they called on Thursday.
Only call I got on Thursday was the NJ number that didn't leave a voicemail.

So they said they'd find another driver and they did on the next Tuesday and that guy was chill. To avoid I asked him if I could bring the Jeep to him (he was 15in away) and he liked that. All he knew was he was taking "a vehicle to Manheim in Chicago", he had a bunch of cars, mine was the only one with a vroom paper in the window, my guess is he does runs of dealer auction cars to Chicago and vroom just taps into that. He gave me a bill of lading, I emailed it to vroom, and had a check the next day.

Vroom asked me what they could improve, the pick up and driver interaction could be improved big time.

Yep mine was a driver with Texas area code picking my car up on his way to Manheim Albany

Detroit wrote: ↑Fri Aug 06, 2021 8:53 am

CaleDeRoo wrote: ↑Fri Aug 06, 2021 8:41 am

Yep mine was a driver with Texas area code picking my car up on his way to Manheim Albany

I wonder if the experience is different in more urban areas? Like Carvana picks up cars directly themselves in some areas. I was pretty for a bit there with how little the driver knew and how bad vroom was with communicating. But it all worked out, so at the end.

Johnny_P wrote: ↑Fri Aug 06, 2021 9:56 am

Detroit wrote: ↑Fri Aug 06, 2021 8:53 am
I wonder if the experience is different in more urban areas? Like Carvana picks up cars directly themselves in some areas. I was pretty for a bit there with how little the driver knew and how bad vroom was with communicating. But it all worked out, so at the end.

Vroom had an 18 wheeler wedge itself into south Philly, park in the middle of the street, and throw my STI on the top carrier. It was nuts. Driver had no clue who vroom was. Got my check so whatever.

Detroit wrote: ↑Fri Aug 06, 2021 10:03 am

Johnny_P wrote: ↑Fri Aug 06, 2021 9:56 am

Vroom had an 18 wheeler wedge itself into south Philly, park in the middle of the street, and throw my STI on the top carrier. It was nuts. Driver had no clue who vroom was. Got my check so whatever.

That must be how they offer more for cars, they don't pay much for transport by utilizing existing trucks and routes. It works in the end so whatever, just a sketchy experience.

Johnny_P wrote: ↑Fri Aug 06, 2021 9:56 am

Detroit wrote: ↑Fri Aug 06, 2021 8:53 am
I wonder if the experience is different in more urban areas? Like Carvana picks up cars directly themselves in some areas. I was pretty for a bit there with how little the driver knew and how bad vroom was with communicating. But it all worked out, so at the end.

Vroom had an 18 wheeler wedge itself into south Philly, park in the middle of the street, and throw my STI on the top carrier. It was nuts. Driver had no clue who vroom was. Got my check so whatever.

Apex wrote: ↑Fri Aug 06, 2021 10:31 am

Detroit wrote: ↑Fri Aug 06, 2021 10:03 am
That must be how they offer more for cars, they don't pay much for transport by utilizing existing trucks and routes. It works in the end so whatever, just a sketchy experience.

Most likely they find hot shot carriers to pickup on routes they already run. Contract it out to the lowest bidder.

coogles wrote: ↑Fri Aug 06, 2021 10:50 am We have a Carvana location here in Indy and the e-mail said the person would be decked out in Carvana clothing from head to toe. I assume Carvana has their own employees pick up the vehicles if they're within a certain distance of a retail location.

razr390 wrote: ↑Fri Aug 06, 2021 10:48 am

Johnny_P wrote: ↑Fri Aug 06, 2021 9:56 am

Vroom had an 18 wheeler wedge itself into south Philly, park in the middle of the street, and throw my STI on the top carrier. It was nuts. Driver had no clue who vroom was. Got my check so whatever.

This is


Do you have pics? Usually for high urban centers they have a flatbed that takes it to a lot for the 18 wheelers. Proper NFG on that truck driver.

Detroit wrote: ↑Fri Aug 06, 2021 8:53 am

CaleDeRoo wrote: ↑Fri Aug 06, 2021 8:41 am

Yep mine was a driver with Texas area code picking my car up on his way to Manheim Albany

I wonder if the experience is different in more urban areas? Like Carvana picks up cars directly themselves in some areas. I was pretty for a bit there with how little the driver knew and how bad vroom was with communicating. But it all worked out, so at the end.

CaleDeRoo wrote: ↑Fri Aug 06, 2021 12:33 pm My friend picked up Troy's GT86 as a carvana employee, which surprised me because he was 2 hours any reasonably sized city.

CaleDeRoo wrote: ↑Fri Aug 06, 2021 12:33 pm My friend picked up Troy's GT86 as a carvana employee, which surprised me because he was 2 hours any reasonably sized city.

CaleDeRoo wrote: ↑Fri Aug 06, 2021 12:33 pm My friend picked up Troy's GT86 as a carvana employee, which surprised me because he was 2 hours any reasonably sized city.

CaleDeRoo wrote: ↑Fri Aug 06, 2021 4:42 pm No no. He drove the carvana truck and took the car away from Troy.

troyguitar wrote: ↑Fri Aug 06, 2021 4:46 pm If I had waited 6 months I probably could have gotten an extra $5k back. Buy high, sell low baby!

max225 wrote: ↑Fri Aug 06, 2021 6:27 pm

troyguitar wrote: ↑Fri Aug 06, 2021 4:46 pm If I had waited 6 months I probably could have gotten an extra $5k back. Buy high, sell low baby!

If you bought 10 mustangs in June last year you would have had a 45% roi

max225 wrote:

troyguitar wrote: ↑Fri Aug 06, 2021 4:46 pm If I had waited 6 months I probably could have gotten an extra $5k back. Buy high, sell low baby!

If you bought 10 mustangs in June last year you would have had a 45% roi

D Griff wrote: ↑Fri Aug 06, 2021 6:53 pm

max225 wrote: ↑Fri Aug 06, 2021 6:27 pm

If you bought 10 mustangs in June last year you would have had a 45% roi

Makes me wonder what the current 'vana offer on the Beep Beep would be, pretty sure it is still "appreciating"

$39.9K OTD in May 2020.

max225 wrote: ↑Fri Aug 06, 2021 7:28 pm

D Griff wrote: ↑Fri Aug 06, 2021 6:53 pm

Makes me wonder what the current 'vana offer on the Beep Beep would be, pretty sure it is still "appreciating"

$39.9K OTD in May 2020.

Takes 1 min to find out. My mini offer is an abysmal 18k

Desertbreh wrote: ↑Fri Aug 06, 2021 8:16 pm

max225 wrote: ↑Fri Aug 06, 2021 7:28 pm

Takes 1 min to find out. My mini offer is an abysmal 18k

Just punched in @ $28,172 for the Bimmer

Desertbreh wrote: ↑Fri Aug 06, 2021 8:25 pm

Desertbreh wrote: ↑Fri Aug 06, 2021 8:16 pm

Just punched in @ $28,172 for the Bimmer

$29,533 on Vroom