I can understand universal things needing some tweaking but if its a bolt on part made for a specific vehicle and you're paying a price of quality I expect quality. If I wanted to tweak and modify the roof rack for example I would have save hundreds of dollars and bought one of the cheap knock off versions of this rack and made that work. I paid quite a bit of money for a simple design because I expected the execution to be damn near flawless. Their instructions say you may have to to use a fender washer with the spacer because of slight variances in the roof of the vehicle, that's a far cry from the front of the rack hits the roof when placed on the spacers and if you want it to level left to right you need to stack over 1/2" of washers under the spacers on the right side until the bolts are to short to reach.
After talking to Prinsu they are going to send out new side rails Tuesday. Of course they are just shocked, they have never seen any of the problems I've been having and it's just coincidence that all the issues have been happening to me. This is all news them. They want the original side rails back so they can try to figure out what happened so they are going to arrange pickup when I'm ready. I told them I used enough washers to just not damage the vehicle and I rigged up some rubber feet for the front because there's no way I'm drilling into my roof to bolt on something of this quality. So I got it at least functional enough to pick up the tent and do what I needed it to do. I also told them realistically I'm not going to touch the roof rack again until mid to late October so while I appreciate they want to get the new rails out Tuesday, I asked they they take their time adn tipple check that they send 2 rails that are correctly cut, correctly bent, matching and symmetrical. We'll see what happens.
In the mean time, tent pickup!
Littleman was pretty excited to check it out
find a same-day courier service and get it to you tonight.
