Crangshaft Aftermath: Deep Kosher Roast

[ChrisoftheNorth]

No, but they said they'd "replace it under warranty" as soon as the car came in with a broken crangshaft. Why else would they do that if it wasn't borked?

VW stating that certain 2011-13 2.0L TFSI Engine cars are being
called in for an ECM Software Update. Under certain conditions, the output signal from the ECM
to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail, which result in a
DTC code P0087 (Fuel Rail/System Pressure-Too low Bank 1) to be stored in the ECM. A vehicle
with this condition will not pass an IM (emissions) inspection.

This is why... it is covered by emissions warranty.

that has nothing to do with the camshaft-driven HPFP.

[max225]

This is why... it is covered by emissions warranty.

that has nothing to do with the camshaft-driven HPFP.

Isn't that his code doe?

[ChrisoftheNorth]

that has nothing to do with the camshaft-driven HPFP.

Isn't that his code doe?

I'm with you, doe...the really needs to explain what failed exactly. We're merely speculating. The story of the "camshaft just cracked" is full

[max225]

Isn't that his code doe?

I'm with you, doe...the really needs to explain what failed exactly. We're merely speculating. The story of the "camshaft just cracked" is full

Yea that's exactly what I am trying to get at. I am not trying to argue with ppl on here on what really happened. We simply don't have enough information and don't know. The scary part is even with "minor" repairs the total is already $6600... the once they pull that shit back together and it has bent valves... i mean it fucking must it was banging like crazy and the camshaft was obviously just a limp noodle in there.... and it is an INTERFERENCE MOTOR THAT WAS DRIVEN on the tow truck, to take the video etc.

no quote was provided for any of those parts.

given the extent of the damage that that caused, I think it needs a rebuilt/new engine or a junkyard motor, there is no "fixing" this in piecemeal it just makes absolutely no fucking sense. Considering the piecemeal is already $6600

[fledonfoot]

The whole point of this shitshow, though, was to escalate this to VW for goodwill consideration given it was out of warranty anyway at the time of failure. It was obvious from step one that the dealer would do nothing for him.

Given that VWoA is offering no assistance, Crang is on the right path with lighting up the GM of the dealership as a last stand. With no success there, the next step is to fix it cheap and sell it.

[max225]

The whole point of this shitshow, though, was to escalate this to VW for goodwill consideration given it was out of warranty anyway at the time of failure. It was obvious from step one that the dealer would do nothing for him.

Given that VWoA is offering no assistance, Crang is on the right path with lighting up the GM of the dealership as a last stand. With no success there, the next step is to fix it cheap and sell it.

Right but we're past this now... even if the GM agrees to HELP HIM OUT. They will in no way shape or form cover the whole amount... maybe give him 50% or 25% off the labor or parts... I am trying to have this dude avoid going into the rabbit hole of actually fixing the car there.

There is no "cheap" option here... the engine is fucked. And "cheap" starts at 4k

[ChrisoftheNorth]

I'm with you, doe...the really needs to explain what failed exactly. We're merely speculating. The story of the "camshaft just cracked" is full

Yea that's exactly what I am trying to get at. I am not trying to argue with ppl on here on what really happened. We simply don't have enough information and don't know. The scary part is even with "minor" repairs the total is already $6600... the once they pull that shit back together and it has bent valves... i mean it fucking must it was banging like crazy and the camshaft was obviously just a limp noodle in there.... and it is an INTERFERENCE MOTOR THAT WAS DRIVEN on the tow truck, to take the video etc.

no quote was provided for any of those parts.

given the extent of the damage that that caused, I think it needs a rebuilt/new engine or a junkyard motor, there is no "fixing" this in piecemeal it just makes absolutely no fucking sense. Considering the piecemeal is already $6600

wants to piecemeal for full

Could be a $15k repair as they dig into it and keep replacing what's wrong. It's frustrating that they won't root cause it and won't dig deeper to find other stuff wrong. Cylinders should be scoped at a minimum, but they won't without paying more because they can just charge more later when it's not fixed.

Such

[razr390]

When your car is under warranty, it is my job to fix your car as cheaply as possible for the manufacturer. It's my livelihood to turn that 10-15 minutes spent with a customer into a good relationship. It's a two way street. I remember customers that engage with me... even if it's cheating and leaving notes for myself in the future on their file in the DMS.

If an advisor doesn't give you enough time, ask for it. If (s)he won't offer up your time, ask for someone that will. If you have an issue with your car, it usually takes more than 5 minutes to fully document the concern, generate an RO and get everything started up.

Superb attitude. I make a very serious effort to engage the team working on my car, from the SA to the mech to the folks taking care of the paperwork at the end and paying my bill. I want their attention and they deserve mine, so as to educate me on their process to take care of the car I care about. Its my job to understand what they are telling me about my car and their job. It helps me understand what is being done since I am paying for it.
I have made incredible friends doing this and its something I do naturally. If you are not engaging in this way you are missing out. I thank everyone I meet, as I imagine they are busy doing what needs to be done and Im happy they take good care of my machine!

I 100% guarantee you this is NOT the taken by or most other car owners which treat the car like a “burden” and an “appliance”. Even if I am not mechanically inclined, I take the time to show my interest in what they are doing for my own sake and because I want to know what’s happening to my car.

[Desertbreh]

Yea that's exactly what I am trying to get at. I am not trying to argue with ppl on here on what really happened. We simply don't have enough information and don't know. The scary part is even with "minor" repairs the total is already $6600... the once they pull that shit back together and it has bent valves... i mean it fucking must it was banging like crazy and the camshaft was obviously just a limp noodle in there.... and it is an INTERFERENCE MOTOR THAT WAS DRIVEN on the tow truck, to take the video etc.

no quote was provided for any of those parts.

given the extent of the damage that that caused, I think it needs a rebuilt/new engine or a junkyard motor, there is no "fixing" this in piecemeal it just makes absolutely no fucking sense. Considering the piecemeal is already $6600

wants to piecemeal for full

Could be a $15k repair as they dig into it and keep replacing what's wrong. It's frustrating that they won't root cause it and won't dig deeper to find other stuff wrong. Cylinders should be scoped at a minimum, but they won't without paying more because they can just charge more later when it's not fixed.

Such

Wut. How much is a new engine?

[Johnny_P]

wants to piecemeal for full

Could be a $15k repair as they dig into it and keep replacing what's wrong. It's frustrating that they won't root cause it and won't dig deeper to find other stuff wrong. Cylinders should be scoped at a minimum, but they won't without paying more because they can just charge more later when it's not fixed.

Such

Wut. How much is a new engine?

I'd guess under $4k installed for a used motor

[nuggstein]

Unfortunately the service adviser I used to work with was no longer there. I had to choose one I never worked with before. He seemed pretty professional from me speaking to him. I made sure I understood what he was talking about the first time, asked a bunch of questions, shook his hand when I left, and was very polite. He even worked with me and researched tire pricing when I was purchasing the new tires.

This is just a fuck up. Whether it's his fault, Jack Daniels, or whoever...it was negligence on the dealership, not whether or not I had a relationship with the adviser.

[ChrisoftheNorth]

wants to piecemeal for full

Could be a $15k repair as they dig into it and keep replacing what's wrong. It's frustrating that they won't root cause it and won't dig deeper to find other stuff wrong. Cylinders should be scoped at a minimum, but they won't without paying more because they can just charge more later when it's not fixed.

Such

Wut. How much is a new engine?

Exactly.

They’ll nickel and dime it to death.

$6k to replace the cams and bs.
Still broken
$5k to replace the head
Still broken
$4k to replace the pistons

Etc, etc, etc.

[nuggstein]

Superb attitude. I make a very serious effort to engage the team working on my car, from the SA to the mech to the folks taking care of the paperwork at the end and paying my bill. I want their attention and they deserve mine, so as to educate me on their process to take care of the car I care about. Its my job to understand what they are telling me about my car and their job. It helps me understand what is being done since I am paying for it.
I have made incredible friends doing this and its something I do naturally. If you are not engaging in this way you are missing out. I thank everyone I meet, as I imagine they are busy doing what needs to be done and Im happy they take good care of my machine!

I 100% guarantee you this is NOT the taken by or most other car owners which treat the car like a “burden” and an “appliance”. Even if I am not mechanically inclined, I take the time to show my interest in what they are doing for my own sake and because I want to know what’s happening to my car.

I treat my car like a burden or an appliance? What are you talking about dude? I took care of my baby. Always have. Regardless of where I took it, whenever there was an issue or if it required maintenance, I always took care of it immediately. I've always asked questions when I'm there...sometimes having group discussions with other advisers or people standing behind the counter.

What the fuck.

I never just pranced on in, threw the keys at them and went HAVE AT IT YA'LL, lemme know when the work is done! Fuck man, I would print out pages of exactly what's going on with my car or things I wanted done, and hand it to them.

[max225]

Wut. How much is a new engine?

Exactly.

They’ll nickel and dime it to death.

$6k to replace the cams and bs.
Still broken
$5k to replace the head
Still broken
$4k to replace the pistons

Etc, etc, etc.

is why I have been trying to figure out what actually happened this is exactly where this "repair" is headed.

[Gberg2119]

Give em hell

[Melon]

So many posts.

So little information.

Many dangs.

[KYGTIGuy]

Whats the price he can get to trade it in, as is? Is that even possible?

What's the most he can get for it when fixed then minus the cost of the repair? Walks away with 5 or 6 k?

[Johnny_P]

Whats the price he can get to trade it in, as is? Is that even possible?

What's the most he can get for it when fixed then minus the cost of the repair? Walks away with 5 or 6 k?

Not a bad idea, try and sell it to them and just walk away from it. Will take it up the butt on that but at least it's just fucking overwith.
IDK. I'd replace the camshaft and hobble it to carmax, point out the new tires, get a check and good riddance.

[max225]

Whats the price he can get to trade it in, as is? Is that even possible?

What's the most he can get for it when fixed then minus the cost of the repair? Walks away with 5 or 6 k?

Sounds like something that should have been researched 3 weeks ago... Not like anyone told him to that tho.

[Johnny_P]

Whats the price he can get to trade it in, as is? Is that even possible?

What's the most he can get for it when fixed then minus the cost of the repair? Walks away with 5 or 6 k?

I'd give him fair market value minus the cost of repairs. Car is relatively low mileage, probably decent physical shape, and only needs some love in the shop.

I'll bet that JD would just offer $500 doe.

Fair market - $6600 repairs - $1000 condition adjustment - $500 reconditioning fee - $2k JD courtesy fee
Shit he'd end up paying THEM to take the car

[Johnny_P]

Whats the price he can get to trade it in, as is? Is that even possible?

What's the most he can get for it when fixed then minus the cost of the repair? Walks away with 5 or 6 k?

Sounds like something that should have been researched 3 weeks ago... Not like anyone told him to that tho.

Settle down Max. We'll know more about the options next week.

[razr390]

I 100% guarantee you this is NOT the taken by or most other car owners which treat the car like a “burden” and an “appliance”. Even if I am not mechanically inclined, I take the time to show my interest in what they are doing for my own sake and because I want to know what’s happening to my car.

I treat my car like a burden or an appliance? What are you talking about dude? I took care of my baby. Always have. Regardless of where I took it, whenever there was an issue or if it required maintenance, I always took care of it immediately. I've always asked questions when I'm there...sometimes having group discussions with other advisers or people standing behind the counter.

What the fuck.

I never just pranced on in, threw the keys at them and went HAVE AT IT YA'LL, lemme know when the work is done! Fuck man, I would print out pages of exactly what's going on with my car or things I wanted done, and hand it to them.

If that’s the case then I retract my statement. You do come off as a regarding interactions with others sometimes and you do give off a careless vibe.

[KYGTIGuy]

Whats the price he can get to trade it in, as is? Is that even possible?

What's the most he can get for it when fixed then minus the cost of the repair? Walks away with 5 or 6 k?

I'd give him fair market value minus the cost of repairs. Car is relatively low mileage, probably decent physical shape, and only needs some love in the shop.

I'll bet that JD would just offer $500 doe.

Save a lot of time and effort looking for engines and shops and rental car fees.... Ever been to a junkyard, Crang?

This deal smells pretty sweat my friend.

[KYGTIGuy]

Shit sandwich is being served here regardless, Crang....Zills offering a little ketchup to make it go down easier.

[max225]

Sounds like something that should have been researched 3 weeks ago... Not like anyone told him to that tho.

Settle down Max. We'll know more about the options next week.

Yea I keep forgetting that it isn't my $6600 on the line...