Crangshaft Aftermath: Deep Kosher Roast

[Tar]

What a brutal conclusion. This really suck man, sorry Craig.

[Desertbreh]

I thought you already sent out a letter?

I would structure it a bit different...perhaps point out all the money you spent at this dealershit and that you got the car there, got the tune THAT VOIDED THE WARRANTY there etc. point out that you still "love them and their service" and that you're faithful that they will do you right etc.

can we stop bring up the f00king tune, his car was out of warranty on mileage its a mute point.

Moot, even.

[razr390]

How often do I see an advisor? In my 18 months with bmw, my car was in for service 2x... with 2 different advisors because this stealershit has 10.

How do you make a personal connection ?
Fuck why would you WANT TO? not like you're in the service bay giving out donuts daily. It is their job to fix my car. I don't think it is an appropriate Grindr date locale.

Why would you not want to?

Between Fledonfoot and myself, we've proven time and time again that being nice to us and having a relationship with your dealer staff gets you better treatment than some that treats us like shit.

It’s not a requirement but it’s a WAY OF LIFE. Literally EVERY. FUCKING. RELATIONSHIP. OR. INTERACTION. BETWEEN. PEOPLE. depends on how well they like/tolerate one another and how much credibility they have in each other’s person.

It’s psychology.

[max225]

How often do I see an advisor? In my 18 months with bmw, my car was in for service 2x... with 2 different advisors because this stealershit has 10.

How do you make a personal connection ?
Fuck why would you WANT TO? not like you're in the service bay giving out donuts daily. It is their job to fix my car. I don't think it is an appropriate Grindr date locale.

Why would you not want to?

Between Fledonfoot and myself, we've proven time and time again that being nice to us and having a relationship with your dealer staff gets you better treatment than some that treats us like shit.

When did I say treat you like shit? I was saying there is not enough time spent to make any sort of connection with a person that you may or may not see once a year for 5 min at the most if that.

[razr390]

can we stop bring up the f00king tune, his car was out of warranty on mileage its a mute point.

Moot, even.

[wap]

can we stop bring up the f00king tune, his car was out of warranty on mileage its a mute point.

Moot, even.

Thank you.

[razr390]

Moot, even.

Thank you.

Brda :afx: DONT care bout no dam soelling

[wap]

Thank you.

Brda :afx: DONT care bout no dam soelling

[ChrisoftheNorth]

Moot, even.

Thank you.

[Johnny_P]

can we stop bring up the f00king tune, his car was out of warranty on mileage its a mute point.

Moot, even.

[Johnny_P]

I can't say VW's response is exactly unexpected, being that any possible negligence is on JD and not corporate. But it sucks and I'm sorry you have to go through this, Craig.

Talk to GM, bring up how much you've spent, how you've recommended them to friends and family, used them for tuning because you trusted them, etc, been a customer for years. That you feel they set you up for failure by not adequately looking into the fueling CEL after working on the car's fueling system, etc.

See what they come back with. I bet they offer to cover at least some of it. If you want to keep the car go HAM on the repair I guess but in that case I'd be looking seriously at a used engine. But I'd probably just do a band aid fix with the one camshaft and dump the car to carmax or whoever takes it.

[max225]

I can't say VW's response is exactly unexpected, being that any possible negligence is on JD and not corporate. But it sucks and I'm sorry you have to go through this, Craig.

Talk to GM, bring up how much you've spent, how you've recommended them to friends and family, used them for tuning because you trusted them, etc, been a customer for years. That you feel they set you up for failure by not adequately looking into the fueling CEL after working on the car's fueling system, etc.

See what they come back with. I bet they offer to cover at least some of it. If you want to keep the car go HAM on the repair I guess but in that case I'd be looking seriously at a used engine. But I'd probably just do a band aid fix with the one camshaft and dump the car to carmax or whoever takes it.

The question is... what is actually BROKEN on the car... other than the cam... and what CAUSED the cam to break is still unanswered by professionals not random keyboard warriors.
Fuel pump is not even on any of the estimates...
I am betting the doesn't know either until the "repair" process begins. And the bill grows.

[Johnny_P]

I can't say VW's response is exactly unexpected, being that any possible negligence is on JD and not corporate. But it sucks and I'm sorry you have to go through this, Craig.

Talk to GM, bring up how much you've spent, how you've recommended them to friends and family, used them for tuning because you trusted them, etc, been a customer for years. That you feel they set you up for failure by not adequately looking into the fueling CEL after working on the car's fueling system, etc.

See what they come back with. I bet they offer to cover at least some of it. If you want to keep the car go HAM on the repair I guess but in that case I'd be looking seriously at a used engine. But I'd probably just do a band aid fix with the one camshaft and dump the car to carmax or whoever takes it.

The question is... what is actually BROKEN on the car... other than the cam... and what CAUSED the cam to break is still unanswered by professionals not random keyboard warriors.
Fuel pump is not even on any of the estimates...
I am betting the doesn't know either until the "repair" process begins. And the bill grows.

Dealer is replacing fuel pump, presumably because it seized. But IDK because that's not even driven off the same camshaft that broke!



No but seriously that's the likely culprit here. As to why it seized who knows and that's why I'm suggesting either replace the damn motor or replace the car.

[razr390]

I can't say VW's response is exactly unexpected, being that any possible negligence is on JD and not corporate. But it sucks and I'm sorry you have to go through this, Craig.

Talk to GM, bring up how much you've spent, how you've recommended them to friends and family, used them for tuning because you trusted them, etc, been a customer for years. That you feel they set you up for failure by not adequately looking into the fueling CEL after working on the car's fueling system, etc.

See what they come back with. I bet they offer to cover at least some of it. If you want to keep the car go HAM on the repair I guess but in that case I'd be looking seriously at a used engine. But I'd probably just do a band aid fix with the one camshaft and dump the car to carmax or whoever takes it.

The question is... what is actually BROKEN on the car... other than the cam... and what CAUSED the cam to break is still unanswered by professionals not random keyboard warriors.
Fuel pump is not even on any of the estimates...
I am betting the doesn't know either until the "repair" process begins. And the bill grows.

Such rabbit hole.

[max225]

The question is... what is actually BROKEN on the car... other than the cam... and what CAUSED the cam to break is still unanswered by professionals not random keyboard warriors.
Fuel pump is not even on any of the estimates...
I am betting the doesn't know either until the "repair" process begins. And the bill grows.

Dealer is replacing fuel pump, presumably because it seized. But IDK because that's not even driven off the same camshaft that broke!



No but seriously that's the likely culprit here. As to why it seized who knows and that's why I'm suggesting either replace the damn motor or replace the car.

bullshit aside... did I miss the part where the HPFP is listed as seized and was already replaced ? I legit don't reading any of that outside of the codes that were thrown.

[fledonfoot]

How often do I see an advisor? In my 18 months with bmw, my car was in for service 2x... with 2 different advisors because this stealershit has 10.

How do you make a personal connection ?
Fuck why would you WANT TO? not like you're in the service bay giving out donuts daily. It is their job to fix my car. I don't think it is an appropriate Grindr date locale.

Why would you not want to?

Between Fledonfoot and myself, we've proven time and time again that being nice to us and having a relationship with your dealer staff gets you better treatment than some that treats us like shit.

But we don't know what we're talking about. We're obviously

[ChrisoftheNorth]

Dealer is replacing fuel pump, presumably because it seized. But IDK because that's not even driven off the same camshaft that broke!



No but seriously that's the likely culprit here. As to why it seized who knows and that's why I'm suggesting either replace the damn motor or replace the car.

bullshit aside... did I miss the part where the HPFP is listed as seized and was already replaced ? I legit don't reading any of that outside of the codes that were thrown.

No, but they said they'd "replace it under warranty" as soon as the car came in with a broken crangshaft. Why else would they do that if it wasn't borked?

[Johnny_P]

Dealer is replacing fuel pump, presumably because it seized. But IDK because that's not even driven off the same camshaft that broke!



No but seriously that's the likely culprit here. As to why it seized who knows and that's why I'm suggesting either replace the damn motor or replace the car.

bullshit aside... did I miss the part where the HPFP is listed as seized and was already replaced ? I legit don't reading any of that outside of the codes that were thrown.

No word on it actually being seized because the dealership is keeping quiet on that part, but they said they'd replace it under warranty while doing this other work.

[Johnny_P]

bullshit aside... did I miss the part where the HPFP is listed as seized and was already replaced ? I legit don't reading any of that outside of the codes that were thrown.

No, but they said they'd "replace it under warranty" as soon as the car came in with a broken crangshaft. Why else would they do that if it wasn't borked?

Because they're good guys, Chris.

[ChrisoftheNorth]

No, but they said they'd "replace it under warranty" as soon as the car came in with a broken crangshaft. Why else would they do that if it wasn't borked?

Because they're good guys, Chris.

[fledonfoot]

Why would you not want to?

Between Fledonfoot and myself, we've proven time and time again that being nice to us and having a relationship with your dealer staff gets you better treatment than some that treats us like shit.

When did I say treat you like shit? I was saying there is not enough time spent to make any sort of connection with a person that you may or may not see once a year for 5 min at the most if that.

When your car is under warranty, it is my job to fix your car as cheaply as possible for the manufacturer. It's my livelihood to turn that 10-15 minutes spent with a customer into a good relationship. It's a two way street. I remember customers that engage with me... even if it's cheating and leaving notes for myself in the future on their file in the DMS.

If an advisor doesn't give you enough time, ask for it. If (s)he won't offer up your time, ask for someone that will. If you have an issue with your car, it usually takes more than 5 minutes to fully document the concern, generate an RO and get everything started up.

[max225]

bullshit aside... did I miss the part where the HPFP is listed as seized and was already replaced ? I legit don't reading any of that outside of the codes that were thrown.

No, but they said they'd "replace it under warranty" as soon as the car came in with a broken crangshaft. Why else would they do that if it wasn't borked?

VW stating that certain 2011-13 2.0L TFSI Engine cars are being
called in for an ECM Software Update. Under certain conditions, the output signal from the ECM
to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail, which result in a
DTC code P0087 (Fuel Rail/System Pressure-Too low Bank 1) to be stored in the ECM. A vehicle
with this condition will not pass an IM (emissions) inspection.

This is why... it is covered by emissions warranty.

[goIftdibrad]

can we stop bring up the f00king tune, his car was out of warranty on mileage its a mute point.

Moot, even.

this guy gets it

[dubshow]

Moot, even.

this guy gets it

[Davestr]

When did I say treat you like shit? I was saying there is not enough time spent to make any sort of connection with a person that you may or may not see once a year for 5 min at the most if that.

When your car is under warranty, it is my job to fix your car as cheaply as possible for the manufacturer. It's my livelihood to turn that 10-15 minutes spent with a customer into a good relationship. It's a two way street. I remember customers that engage with me... even if it's cheating and leaving notes for myself in the future on their file in the DMS.

If an advisor doesn't give you enough time, ask for it. If (s)he won't offer up your time, ask for someone that will. If you have an issue with your car, it usually takes more than 5 minutes to fully document the concern, generate an RO and get everything started up.

Superb attitude. I make a very serious effort to engage the team working on my car, from the SA to the mech to the folks taking care of the paperwork at the end and paying my bill. I want their attention and they deserve mine, so as to educate me on their process to take care of the car I care about. Its my job to understand what they are telling me about my car and their job. It helps me understand what is being done since I am paying for it.
I have made incredible friends doing this and its something I do naturally. If you are not engaging in this way you are missing out. I thank everyone I meet, as I imagine they are busy doing what needs to be done and Im happy they take good care of my machine!